Privacy Policy

1. Introduction

SupersModa ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at supersmoda.com or use our services.

Please read this Privacy Policy carefully. By accessing or using our website or services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our website or services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill in forms on our website (such as contact forms or newsletter subscriptions)
• Request services or quotes
• Register for an account
• Subscribe to our marketing communications
• Respond to surveys or questionnaires
• Contact our customer service team

The personal information we collect may include:

• Name
• Email address
• Postal address
• Phone number
• Property details relevant to our services
• Payment information (for services rendered)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns. This information may include:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages visited and time spent on those pages
• Clicks and interactions with content
• Device information (type and ID)

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. For more detailed information about how we use cookies, please see our Cookie Policy.

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process and fulfill your service requests
• Communicate with you about our services, promotions, and events
• Respond to your inquiries, comments, or concerns
• Monitor and analyze usage trends and preferences
• Protect against, identify, and prevent fraud and other illegal activities
• Comply with legal obligations
• Personalize your experience on our website
• Send you technical notices, updates, security alerts, and support messages

3.1 Legal Basis for Processing (EU/EEA Users)

For users in the European Economic Area, we process your personal information based on one or more of the following legal grounds:

• Performance of a Contract: To fulfill our contractual obligations to you when you request or receive services from us
• Legitimate Interests: For our legitimate business interests, such as improving our services and providing a better user experience
• Consent: When you have given us consent to process your data for specific purposes
• Legal Obligation: To comply with legal requirements to which we are subject

4. How We Share Your Information

We may share your personal information with the following categories of recipients:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Website hosting and maintenance
• Data analysis and processing
• Customer service
• Email delivery
• Payment processing

These service providers are only permitted to use your information as necessary to provide services to us and are required to maintain the confidentiality and security of your information.

4.2 Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or uses of your personal information.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests from public authorities (e.g., a court or government agency).

4.4 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

5. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider:

• The amount, nature, and sensitivity of the personal information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the information
• Whether we can achieve those purposes through other means
• Applicable legal requirements

When we no longer need your personal information, we will securely delete or anonymize it.

6. Data Security

We have implemented appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

7.1 For EU/EEA Residents

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access: Request access to your personal information
• Rectification: Request correction of inaccurate personal information
• Erasure: Request deletion of your personal information
• Restriction: Request restriction of processing of your personal information
• Data Portability: Request the transfer of your personal information to another party
• Objection: Object to processing of your personal information
• Withdraw Consent: Withdraw consent at any time where we rely on consent to process your personal information

7.2 For All Users

• Marketing Communications: You can opt out of receiving our marketing emails by following the unsubscribe instructions included in each email or by contacting us directly.
• Cookies: Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies or to notify you when a cookie is being placed on your device. For more information, please see our Cookie Policy.

7.3 How to Exercise Your Rights

To exercise any of these rights, please contact us using the contact information provided at the end of this Privacy Policy. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.

8. International Data Transfers

Your personal information may be transferred to and processed in countries other than the country in which you reside, where our servers and service providers are located. These countries may have data protection laws that are different from those in your country.

When we transfer your personal information outside of the EU/EEA, we ensure a similar degree of protection by implementing appropriate safeguards, such as standard contractual clauses approved by the European Commission.

9. Children's Privacy

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will delete such information from our systems.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on our website with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically.

If we make material changes to this Privacy Policy, we will notify you by email (if we have your email address) or by posting a notice on our website prior to the changes becoming effective.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

12. Complaints

If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the relevant data protection authority. In Ireland, this is the Data Protection Commission (DPC), which can be contacted at www.dataprotection.ie.